ЁЯТ╗ Analyst Trainee (Digital Workplace Services)
Job Description:
You will be responsible for providing technical support to our clients, including troubleshooting and resolving IT issues and ensuring the smooth functioning of their computer systems and IT services.
Key Responsibilities:
- Provide first-line technical support and assistance to end-users, addressing their IT-related issues and inquiries.
- Log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
- Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime.
- Collaborate with other IT teams to escalate complex issues and ensure prompt resolution.
- Maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Role Expectations:
- Client-focused, capable of working with users from diverse communities and cultures across the globe.
- Excellent communication skills (verbal and written).
- Ability to work in shifts and from office.
Support from Cognizant (Post Joining):
- Night shift allowance.
- Cabs provided for safety and comfort.
- Timely rewards and recognition for top performers.
Eligibility Criteria:
- Graduates from 2023 or 2024 with a three-year full-time degree.
- Minimum of 50% in X, XII, Diploma, and UG (rounding off 49.9% not allowed).
- No standing arrears.
- Open to Indian nationals / OCIs currently residing in India.
- Must mark past participation in Cognizant hiring (2019–2024) in the registration form.
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